Due to the wholesale policy. No merchandise will be accepted for return or exchange, all shipping are not refundable, unless an error was made by the shipper or defective by the manufacturer. Returns must be received by our warehouse within 30 days of receipt of original order. Please note: all shipping and handling fees are not refundable.
All international shipments outside of the continental US as sold as is. Everythingsequin.com is not responsible for any shipping delays, damages, customs fees incurred, or lost shipments. All sales are final for international orders, they are non-returnable and non-refundable.
Before returning merchandise to EverythingSequin.com, you are required to obtain a Return Merchandise Authorization (RMA) number from our Customer Supports. Returns without an RMA number attached on the package will not be accepted; we will not be responsible for losses of any kind. Please email us for an RMA number. Plesae inspect your order once you receive them, EverythingSequin.com reserve the right NOT to refund or exchange to customer after 3 days recieved of goods.
Refused, unclaimed, or undeliverable merchandise returned due to the customers' error or change of mind are subjected to a 25 % restocking fee, in addition to all freight charges. For International orders are responsible for all the return freight charges.
However, if your returned merchandising is due to the defective or mishandled of the products, or we shipped the wrong product to you, and the worse scenario that we don't have the right product for the replacement, we will either issue a store credit or refund your credit card or Paypal.
As required, all customers need to send us the pictures as proofs for the defective items before we issue any refund or store credit. EverythingSequin.com reserves the rights not to issue refunds or store credit without any evidence.
Most refunds are processed within five (5) business days once the merchandise is received at our warehouse and properly check for damaged. Credit for the returned item(s) will be posted to your credit or debit card or Paypal account in accordance with your financial institution's procedures. EverythingSequin.com's check refunds for merchandise paid for by check or wire transfer will take a maximum of 14 business days. We do send a confirmation email when your refund has been processed.
Customers are responsible for all returned shipping fees associated with exchanges and refunds, which are not due to defective or mishandled merchandise.