Frequently Asked Questions (FAQ)

General:

Are your order forms on a secure server?
How to Enable Cookies
How can you opt-out, remove or modify information you have provided to us?
How well do the colors match from each to the other?
Do you require a minimum purchase?
How do I know what's in stock on your website?

Payments:

What payment methods do you accept?
In what currency are your prices listed?
May I use a credit card with someone else's name
How do I use a coupon code ?

 

New Account:

How do I create an account?
How do I edit my account information?
I need a copy of my receipt/invoice
I forgot my password

Order Processing:

How do I find my product?
How do I navigate the site?
How do I change quantities or cancel an item in my order?
If you think you received this message in error "Your shopping cart is empty".
An item is missing from my shipment
Shipping damage, shortages and claims
What if I placed an order and items are out of stock?
I received the wrong product, product defect, what should I do?
What is the return policy?
How do I return an item?
When my return will be processed?

Shipping:

Shipping Standards

Shipping Signature required
Is there any way to put a rush on my order?

What if I didn't receive my order confirmation?

What is your turnaround time?

How long does it take to process and ship orders?

How do you calculate shipping charges?
How do I track my packages that have been shipped?
My order never arrived
Accepting Delivery and Signatures
Do you ship to my country?
International Orders
International Shipping Options
Customs, Duties, and Taxes
Worldwide Lowest Shipping Rate
Can I use my UPS/FedEx account to ship orders to my customers?
Am I responsible for return shipping fees?
Do you offer drop-shipping services?
Address corrections Fee?

 













How do you calculate shipping charges?

Shipping charges is automatically calculated prior to submitting your shipping information. Simply add items to your cart and click the "Cart" link at the top right hand side of our site, where you will be offered Shipping Method choices and their prices.

All of these steps are done before the actual payment for the order is required. Therefore, by completing these steps you do not place your order yet. In order to complete the order a credit card information fields must be completed and form submitted for processing. 


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If you think you received this message in error "Your shopping cart is empty".

If you think you received this message in error, please make sure that your browser is configured to accept 'session cookies' or if your browser is configured and you still received this message in error, Please login to your account and to check that the order have not been placed. If your order was placed but not yet paid, now you can click in to review your order and click in "resubmit payment" to complete your order.

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Worldwide Lowest Shipping Rate

We always help our customers with the lowest and competitive shipping rates. It is never our intention to make any profit from our customers on shipping cost. We provide several top freight and trucking companies in order to provide the best and lowest shipping rates for our customers. The rates displayed on the checkout page for shipping are only estimates, especially for international orders. If you have questions regarding shipping rates, please contact us via email and we will quote the best rate based on the actual dimension, weight and location. Thank you.


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I need a copy of my receipt/invoice.

Click the "Account " link at the top right side of our site and click on the order number you can download products or print an invoice for your order..


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How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the left of our website. (2) type a keyword into the SEARCH box on the top of our website.. If you have any trouble locating a product, feel free to contact customer service for assistance.


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How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.


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To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox (1.0 final release and earlier) Netscape 7.1/Mozilla 5.0 Microsoft Internet Explorer 6.0+ Microsoft Internet Explorer 5.x Microsoft Internet Explorer 4.x Netscape Communicator 4.x

 

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Are your order forms on a secure server?

Yes. All ordering processes on our Website take place on a secure server and we can assure you that your credit card details will remain confidential at all times.


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How do I create an account?

1) Click the "Account " link at the top right side of our site. 2) Select "new customer".


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How do I edit my account information?

Click the "Account " link at the top right side of our site to edit your account information.


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How can you opt-out, remove or modify information you have provided to us?

Click to modify your e-mail subscriptions, please let us know by modifying your preferences in the " Account" section. Please note that due to email production schedules you may receive any emails already in production.


How well do the colors match from each to the other?

In general when it comes to color matching. Please note that we can not guarantee that the colors match exactly from each to the other product due to our products are hand made from Indonesia.


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I forgot my password.

Click the "Account " link at the top right side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password within 24hrs.


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May I use a credit card with someone else's name

For security purposes, the billing address entered on the site must match the address on file for the credit or debit card used.


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How do I use a coupon code ?

After adding items to your cart, click the "Cart" link at the top right side of our site to view your cart. At the bottom left of the shopping cart you'll see a box where you can enter your discount code. 


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What is the return policy?

No merchandise will be accepted for return or exchange, all shipping are not refundable, unless an error was made by the shipper or defective by the manufacturer.


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How do I return an item?

Before returning merchandise to us, you are required to obtain a Return Merchandise Authorization (RMA) number from our Customer Supports. Returns without a RMA number attached on the package will not be accepted. We will not be responsible for losses of any kind. Please email us for an RMA number.


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Am I responsible for return shipping fees?

Customers are responsible for all returned shipping fees associated with exchanges and refunds, which are not due to defective or mishandled merchandise.


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I received the wrong product, what should I do?

If you feel that you have received the wrong product, product defect, please contact customer service within 72 hours of receiving the product.

*As required, all customers needs to send us the pictures as proofs for the defective items before we issue any refund or store credit. We reserves the rights not to issue refund or store credit without any evidence.


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When my return will be processed?

Most refunds are processed within five (5) business days once the merchandise is received at our warehouse and properly check for damaged. Credit for the returned item(s) will be posted to your credit. We do send a confirmation email when your refund has been processed.


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In what currency are your prices listed?

All prices are listed in US dollars. If your credit card statement is based on a different currency, the charges to your credit card will be converted to and displayed in your home currency on your credit card statement.


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What payment methods do you accept?

We accept all major credit cards, such as: Visa, Master Card, Discover, and American Express. In addition, we accept Bank wire payment. During the checkout process you may choose any of our current payment options and continue to place your order. 


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Who are the shipping carriers you use?

UPS is our store's major shipping carrier for the ONLINE orders. The shipping cost will be automatically calculates before check out. You can choose UPS Ground, 2nd Day Air, UPS Next Day Air, and USPS Priority Mail, Express Mail... However, products are shipped via UPS, USPS, where possible unless specified otherwise.


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Do you ship to my country?

Yes, we do ship products internationally. However, Please create an account by clicking the "Account / New Customer" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.


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INTERNATIONAL ORDERS

INTERNATIONAL ORDERS shipping and handling fees are determined by the location and shipped weight of the item. Simply created and saved your order into the shopping cart included your shipping information, we will quote you a shipping rate based on the actual dimension, weight and your location. There is a additional 4% handling and packaging fee per item for international orders. This applies to all items, NO EXCEPTIONS.

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INTERNATIONAL SHIPPING OPTIONS

USPS (United States Postal Service): Delivery via USPS is available for all orders. The delivery time is usually between 7-10 business days although we have no control over what happens in customs and any delays that may result. Tracking information is available via the United States Postal Service web site at www.usps.com. You may also track your order from our website by loging into your account to track your package. UPS: Delivery via UPS is also available for all orders. UPS INTERNATIONAL is our fastest service. Packages are delivered within 3-5 business days barring any delays in customs. Detailed tracking information is available at www.usp.com. You may also track your order from our website by loging into your account to track your package.

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Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Everythingsequin. com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

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How do I track my packages that have been shipped?

Once the package was shipped a tracking will be posted in your account. You will also receive an email notification. Click the "Account" link at the top right hand side of our site to check your orders status.


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My order never arrived.

Click the "Account" link at the top right hand side of our site to see your order status. Be sure that your order in "shipped" status, that mean all of the items in your order have shipped already, your Package Tracking Numbers will email to you soon. If you order displays "complete", check with the shipping providers to confirm that your packages were delivered. If your packages each show a status of "pending", please contact our customer service for assistance.

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An item is missing from my shipment.

If your packages has damaged or missing items by the shipping carriers. Please contact the shipping carriers: UPS 1-800-742-5877 USPS 1-800-222-1811 Fedex 1-800-463-3339 . A good condition package but missing items, please contact our customer service for assistance within 72 hours of receiving the product.


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Shipping damage, shortages and claims

DO NOT SIGN THE BILL OF LADING UNTIL YOU HAVE INSPECTED THE BOX OR CRATE.

If there is obvious damage such as a hole in the box, a crushed box, etc., refuse the shipment. We will then go back to the freight company's terminal where they are entirely responsible.


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What if I placed an order and items are out of stock?

Unfortunately if an item you've ordered is out of stock. Our customer service representative will inform you by e-mail if any items in your order prove to be unavailable. Therefore, please contact us asap if you would like to substitute for another item(s). We will ship out the rest of the items in your order unless we have received your request to substitute for individual item(s) in your order. we will issue a refund of that unshipped item(s) to customers on the following day of your order shipped.


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How do I change quantities or cancel an item in my order?

At checkout page 3 of 4 where you can cancel your order. Please note that once an order has begun processing, the order is no longer editable, and once an order has been shipped, the order will not be canceled, a 25% cancellation fee will be applied to your account.


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Do you offer drop-shipping services?

We apologize, but our company does not offer this service.


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Can I use my UPS/FedEx account to ship orders to my customers?

We apologize, but our company does not offer this service.


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Do you require a minimum purchase?

No, we do not have minimum purchase requirements.


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Do I need to have a business license and/or seller's permit?

No, we do not require for our members to have a business license. If you do have a California Seller permit you will need to email with a copy of the Seller Permit. Once this is received we will verify its validity and will set up your account not to charge sales tax.


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Who are your customers?

Our immediate wholesale customers are those RESELLERS who buy our products to wholesale or retail sales. They could be distributors and retail stores. Their business also could be located anyway in the world.

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Do you provide printed catalog?

Please note that we update new products on a daily basis and our product sells very fast therefore we DO NOT provide a printed catalog.


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How long does it take to process and ship orders?

All orders are processed and shipped within 1 to 2 business days. Larger order may take longer.


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What is the delivery time for orders?

The delivery time depends on the shipping method selected and your destination. We do not guarantee delivery times for regular ground shipping. We can only give an estimated delivery based on information supplied by the carrier. Please refer to FedEx time in transit information for each shipping option by click here


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Address corrections Fee?

Customers are responsible for all carriers address corrections fee based on their service charges associated with your given a wrong address or address has changed.

UPS address corrections fee is = $11


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Accepting Delivery and Signatures

Although a signature is not required for most Release-Date Delivery items, we cannot guarantee whether our carrier will leave a package at the delivery address if no one is available to accept it. If the package is not left on your doorstep on the release date, your mail carrier should leave a note explaining your options for re-delivery or picking up the package at your local Post Office.


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Shipping Signature required

Some orders are delivered with a signature required. (This generally applys to order over $250 values) If you are not available to sign you can generally arrange with the carrier to pick the item up at their facility. There are generally 3 delivery attempts made by a carrier and then the item is returned. If you order an item you need to be prepared to receive it. This policy can not be superseded by any order notes added by the customer. Returned items will result in a forfeiture of the original shipping charges and any additional charges we may incur for the return of the merchandise and are subject to restocking fees. All requests to deliver items without a signature must be made in advance and you will be required to waive any and all potential claims. All orders shipped via Truck, UPS or FedEx will require a signature before the driver will release the merchandise.


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Shipping Standards

We offer premier shipping service to all our customers. All orders take 24 hours (Mon-Fri) to process before being shipped. In most cases, your order is shipped out at the same business day when you place the order. This Processing Time is completely separate from the Shipping Time, therefore, to estimate Delivery Time, please consider the "Processing Time + Shipping Time = Delivery Time". Shipping time varies based on where you live and the shipping method. We sent order(s) via standard shipping to the address you provided to us. Your order should arrive within the following timeframe:

U.S.A. Domestic
Where To
Shipping Time
Standard U.S.A. United States. Includes Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO/FPO & P.O. Box addresses 3 - 7 business days *
Expedited U.S.A. United States. Includes Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO/FPO & P.O. Box addresses 2 - 4 business days
2-Day Guaranteed Continental United States. EXCLUDES Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO, FPO & P.O. Box addresses Guaranteed shipping in 2 business days by end of day
Overnight Shipping Continental United States. EXCLUDES Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO/FPO & P.O. Box addresses Guaranteed next business day typically by 3:00 p.m.
Overnight A.M. Delivery Continental United States. EXCLUDES Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO/FPO & P.O. Box addresses Guaranteed next business day typically by 10:00 a.m.

* Deliveries to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam, APO, FPO may require additional Shipping Time. In some cases Shipping Time may be 14 days or more.

International
Where To
Shipping Time
Standard Canada Canada Only 5 - 7 business days **
Expedited Canada Canada Only 3 - 5 business days
Standard Worldwide Argentina, Australia, Austria, Belgium, Brazil, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand and United Kingdom (England, Northern Ireland, Scotland, and Wales) 7 - 10 business days **
Expedited Worldwide Argentina, Australia, Austria, Belgium, Brazil, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand and United Kingdom (England, Northern Ireland, Scotland, and Wales) 4 - 7 business days

** We usually ship interntiaon orders by U.S. Postal Services Airmail or EMS. In some cases Shipping Time for interntional addresses may be 14 days or more depending on the efficiency of the destination countries' customs and forwarding carriers.

As part of our commitment to our customers, we want to make sure you are completely satisfied with your order. If there is ever a problem with your order or address, please contact us by email right away. (and be sure to include your Order ID # with your inquiriy).

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Is there any way to put a rush on my order?

When you are placing your order you can decide to receive it in as soon as tomorrow.


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What is your turnaround time?

 You can receive your order as soon as tomorrow, but any orders placed after 3 PM (PST) will count as an order for the next day. When you're checking out you can pick when to receive your order.


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What if I didn't receive my order confirmation?

 If you haven't received your order confirmation email, please check your junk email folder or spam filter.


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How do I know what's in stock on your website?

 All of the products listed on our website are 99% in stock unless specified otherwise. We strive to keep the products in our app up-to-date with the latest stock information. However, we offer products from hundreds of retailers and stock can sell out very fast. We therefore cannot guarantee stock availability until the order has been pulled and shipped by our warehouse staff.


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